Complaints and Returns

Returns / Right of Withdrawal

Would you like to return an item? Please contact us by email at
gs@zro2.net before returning the item and provide your order number
and the reason for the return.

We will then provide you with information regarding the further procedure and the return address.

Please ensure that the goods are packaged carefully to prevent damage during return
shipping. If possible, please use the original packaging.

Once the returned goods have been received and inspected, the refund will be made using
the original payment method. Your statutory rights regarding the right of withdrawal
remain unaffected.

Complaints Regarding Damaged or Defective Goods

If your order arrives damaged or an item is defective, please contact us as soon as
possible at gs@zro2.net.

Please provide your order number and describe the defect in as much
detail as possible. Photos of the damaged or defective goods and the packaging can help
us process your complaint quickly.

After reviewing your complaint, we will inform you of the next steps. Depending on the
type and extent of the defect, this may include a repair, replacement, or another remedy
provided for by law.

Incorrect or Missing Items

If you have received an incorrect item or an item from your order is missing, please
also contact us at gs@zro2.net.

Please provide your order number and briefly describe which item is missing or was
delivered incorrectly. We will take care of the matter as quickly as possible.

Contact

ZrO2 PowerTools GmbH & Co. KG
Email: gs@zro2.net

Please note that these instructions do not restrict your statutory rights, in particular
your statutory warranty rights and your statutory right of withdrawal.